NewAir 28 lb. Countertop Ice Maker
- Ice Maker
- 28 pounds
- 115 watts
- Stainless Steel
- More reviewed than 74%
Repeat owners keep buying this same ice maker after years of daily use, a sign it performs well even though the mechanics wear out after two or three years.
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How it ranks among the 114 ice makers we track
4.0★ across 870 Amazon ratings, Bayesian-smoothed toward the category average.
870 Amazon ratings, weighted on a log scale so huge counts don't drown everything.
Brand identity, imagery, description and spec coverage.
The ProductDome score is separate from the Amazon rating shown above: it combines the Bayesian-smoothed Amazon rating with evidence volume, tracked demand, and data quality across the 114 ice makers we track - how the scorecard works · full ice makers data report. Confidence: medium - useful but incomplete evidence.Last refreshed Jun 12, 2026. Data-computed, not a hands-on test. Compiled by the ProductDome Research Team.
Overview
This countertop ice machine from NewAir turns out up to 28 pounds of bullet ice a day in three cube sizes, with a first batch ready in about 10 minutes, housed in a stainless steel body with a scoop and basket included.
This is an insulated countertop unit, not a freezer, so it slows ice melt but doesn't keep ice frozen indefinitely once it's made. Reviewers describe strong short-term performance, and multiple owners have replaced a worn-out unit with the same model rather than switching brands, though several report the mechanical parts near the top failing after two to three years of regular use.
- Up to 28 lbs of ice per day
- First batch ready in about 10 minutes
- Three selectable cube sizes
- Stainless steel body with included scoop and basket
Who it's for
Handy for anyone needing backup or supplemental ice for entertaining, a bar cart, RV, office, or a home whose built-in fridge ice maker has failed. Less suited to anyone expecting store-bought hard cube ice or a machine that keeps ice frozen for days, since the ice is soft and will melt if left too long in the basket.
What buyers say
From Amazon customer reviews.
Owners describe consistent, fast ice production, and several have bought the same model two or three times over the years after a previous unit wore out, generally citing two to three years of daily use before a mechanical failure near the top. Buyers note the ice is wet rather than hard-frozen since the unit is insulated, not refrigerated, and it needs to be emptied promptly or it starts to melt. One reviewer specifically warned against buying an Amazon Warehouse return of this model due to inconsistent inspection quality on the unit they received.
Strengths and trade-offs
Drawn from this product's published specifications.
- Produces a batch of ice in about 10 minutes
- Choice of three cube sizes
- Repeat buyers have repurchased the same model for years
- Compact stainless body fits small counters and RVs
- Mechanical failures reported after two to three years
- Ice is not refrigerated and will melt
- Basket capacity is modest, about 10-12 large cubes
Specifications
| Brand | NewAir |
|---|---|
| Model | AI-100SS |
| Dimensions & fit | |
| Item Weight | 24.3 pounds |
| Item Dimensions D x W x H | 13.8 × 11.8 × 14.6 inches |
| Capacity & performance | |
| Capacity | 28 pounds |
| Power & efficiency | |
| Wattage | 115 watts |
| Voltage | 120 volts |
| Construction & materials | |
| Material Type | Stainless Steel |
| Included components | |
| Unit Count | 1 |
| Included Components | Product Manual |
| Warranty & support | |
| Warranty Description | 1 year |
| Other details | |
| Refrigerant | R134a |
| Ice Production per Day | 28 Pounds |
| Part Number | AI-100SS |
Other NewAir ice makers
How it compares
This product against the closest alternatives we track in ice makers.
| Product | Amazon rating | Ratings | ProductDome score |
|---|---|---|---|
| NewAir 28 lb. Countertop Ice MakerThis product | 4.0 / 5 | 870 | 3.8 / 5 |
| FRIGIDAIRE EFIC128AMZBLK Compact Countertop Ice MakerFrigidaire | 4.4 / 5 | 16,910 | 4.3 / 5 |
| EUHOMY Nugget Ice Maker CountertopEUHOMY | 4.4 / 5 | 4,660 | 4.3 / 5 |
| GoveeLife Smart Countertop Ice MakersGoveeLife | 4.3 / 5 | 2,199 | 4.2 / 5 |
| Deco Rapid Portable Automatic Electric Countertop Ice MakerDeco Gear | 4.4 / 5 | 2,200 | 4.1 / 5 |
Similar ice makers from other brands
Questions about the NewAir AI-100SS
Common buyer questions answered straight from the product spec data - no fluff, no "it depends".
Does the NewAir AI-100SS keep ice frozen like a freezer?
No, it's an insulated countertop unit rather than a freezer, so ice will gradually melt if left in the basket too long.
How long does the AI-100SS typically last?
Reviewers who have owned multiple units over the years generally report two to three years of regular daily use before a mechanical issue develops.
How much ice can it hold at once?
The basket holds roughly enough for 10 to 12 large cubes at a time, according to buyer estimates.